Shipping Policy
How much is shipping?
It depends. LinesToGo offers free UPS Next Day, 2-Day, and Ground shipping throughout Canada and the continental United States. We ship all over the world, so if you're located outside of Canada and the United States, you will receive a shipping quote during the checkout process.
What shipping methods do you offer?
LinesToGo offers free UPS Next Day, 2-Day, and Ground shipping to Canada and most US states, For international orders and non-mainland USA and Canada orders, you will be presented with all available options at checkout.
How long does it take to process and ship my order?
All UPS Next Day and 2 Day orders received before 2:30pm EST will be shipped out the same day. All UPS Ground orders received before 4:00pm EST will be shipped out the same day, and have an estimated delivery time of 3-5 business days. 95% of LinesToGo orders ship within these time frames. If your order met these requirements and cannot ship the same day, you will be notified by our customer service team. LinesToGo does not process orders on weekends or HOLIDAYS.
Part Picking Accuracy Rate
| 2024 | 99.96% |
| 2023 | 99.97% |
Production Fulfillment Rate
| 2024 | 99% |
| 2023 | 97% |
On-Time Delivery Rate
| 2024 | 91.35% (Next Day Service including weather delays) |
| 2024 | 96.81% (Next Day Service excluding weather delays) |
| 2023 | 96.80% (2 Day Service including weather delays) |
| 2023 | 98.04% (2 Day Service excluding weather delays) |
How long does shipping take?
If you are located in Canada or the United States, you may click the green "Delivery Time & Rates" button on the product page then enter your zip/postal code for shipping times and rates. There is a delivery time calculator on each product page:
LinesToGo also offers international shipping options, and you will receive a shipping quote during the checkout process.
Are shipping times guaranteed?
No. Neither LinesToGo nor UPS are able to guarantee shipping times due to circumstances out of our control such as customs delays, weather related incidents, etc.
If I ordered a part that's out of stock or a special order, when will it ship?
As the manufacturer, it is rare that our parts are out of stock. In extremely rare cases, we will offer LinesToGo items available for preorder with a future ship date.
Am I required to sign for my delivery?
All LinesToGo purchases are shipped "No Signature Required". However, there may be the odd time the driver requires a signature.
What if the product is damaged in transit?
If a part arrives damaged, please keep the box and contact our LinesToGo team immediately at 855-781-5992.
Do I have to pay for return shipping?
If we sent you the wrong product or the product is defective, we will provide you with a pre-printed return label. If you ordered a product you do no longer need or you ordered the wrong product, you are responsible for return shipping costs. You can learn more here.
Do you ship to AK, HI, and US territories?
Yes, and you will receive a shipping rate quote during checkout.
Do you ship to PO Boxes or APOs/FPOs?
Sorry, no. UPS only allows us to ship to physical addresses
How can I be sure you're shipping me parts that will fit my vehicle?
You can CONTACT our LinesToGo customer support team who is happy to confirm if a part will fit your vehicle. You can also add your VIN to the order notes section of your order, and we will verify fitment of all parts before shipping .
What happens if I refuse a shipment?
Please don't refuse a shipment just because you changed your mind. Instead, just accept the shipment and then CONTACT US for a return authorization. If you refuse a shipment, you will be charged a minimum of $100.00 that will be deducted from your refund to cover all incurred costs.
